What is a Statement descriptor?

What is a statement descriptor?

A statement descriptor, also known as a billing or merchant descriptor, is the name that appears on a customer’s bank statement when they are charged. For mechanics using Adyen to process payments, this descriptor should reflect your business name, not ClickMechanic. Setting the correct statement descriptor ensures customers recognise the charge, reduces confusion, and helps prevent unnecessary payment disputes or chargebacks.

A statement descriptor is the text shown on a customer’s bank statement to describe a transaction. 🏦

Your statement descriptor should always be your company name, as you are the business charging the customer, not ClickMechanic.

For example, if your business is Car Service Autos, your statement descriptor could appear as “CSAutos”.

Setting this up correctly helps customers recognise your charges and reduces the likelihood of payment disputes.