SOP's
The Basics
- What’s Covered (and Not Covered) Under Our 12-Month Warranty
- My car will need recovering — can you arrange this?
- Drivable vs Not Drivable: What It Means & When Recovery Fees Apply
- Are the Mechanics Mobile?
- How to Request a Mobile Mechanic or Garage During the Booking Process.
- ✅ Can I Choose Between a Garage and a Mobile Mechanic?
The Booking Process
- How to Request a Mobile Mechanic for Your Booking
- I need help diagnosing my car.
- What if extra work is needed?
- How do I accept a follow-on booking or additional work? 🔧
- I am trying to book, but nothing happens when I try to pay
- Why Is My Booking Still Pending?
The Appointment
- My mechanic is not responding – what should I do?
- How can I call my mechanic?
- I booked the wrong repair – what should I do?
- How do I change the time of my booking?
- What is the booking status and how can I verify it?
- No mechanic has accepted my booking
Payments & Pre-Authorisations
- Klarna Says Payment Options Aren’t Available in Your Region or Currency
- What if a Klarna job needs a price increase?
- What happens if my Klarna booking amount needs to increase?
- How can I contact Klarna for support?
- How do refunds work with Klarna Pay in 3?
- Will using Klarna affect my credit score?
Pre-Purchase Inspections
- Standard Pre-Purchase Inspection – Everything You Need to Know
- Basic Pre-Purchase Inspection – Everything You Need to Know
- Why Does the Price Change Depending on Location?
- Will the Mechanic Tell Me If I Should Buy the Car?
- What is a Pre-Purchase Inspection?
- Pre-Purchase Inspections for Insurance Write-Off Vehicles
Servicing and MOT's
- Can ClickMechanic Update My Car’s Digital Service Record?
- Do You Offer Servicing for Cars Under Manufacturer Warranty?
- What checks are included in an MOT test?
- What Should I Do If My Air Conditioning System Has a Leak?
- How Often Should I Regas My Air Conditioning System?
- What’s Included in the Air Conditioning Regassing Quote?
Repairs
- Do You Cover Sport Brakes?
- Is Wheel Alignment (Tracking) Included in My Repair?
- What is a Clutch Concentric Slave Cylinder, and When Should It Be Replaced?
- Can ClickMechanic fix a snapped glow plug?
- The Clutch Pedal is Floppy and Falls to the Floor Without Resistance
- Clutch Replacement FAQs
Diagnostic Inspections
Technical Questions
- Wet Timing Belt Replacement on Ford 1.0 EcoBoost Engines
- Snapped Wheel Bolt FAQ
- Coolant/antifreeze drain & refill – Everything You Need to Know
- Heater Matrix Replacement – Everything You Need to Know
- Coolant Expansion Tank Replacement – Everything You Need to Know
- Radiator Replacement – Everything You Need to Know
For EV installers
EV Charger Installation
- Is my car compatible with the EV chargers you install?
- What are the requirements for an EV charger installation?
- What Happens on the Day of EV Charger Installation?
- When Do I Pay for My EV Charger Installation?
- Can I supply my own EV charger?
- Is there a warranty for EV charger installations?
Used Car Warranty
ClickMechanic App Guide
After the Appointment
- How do I leave a review for my mechanic?
- Why was I charged more than expected?
- What Are the Conditions of the Warranty?
- How Can I View My Receipt?
- Save £000's on Your Next Repair with a Used Car Warranty with Car Protect Direct 🚗👨🔧
- How Do I Leave a Review for My Mechanic?
Tyre Fitting
- Do wheel nuts need to be rechecked after 50 miles?
- What Is NOT Included in a Tyre Fitting?
- What does a tyre fitting service include?
- What is a Tyre Fitment?
- What Happens with My Old Tyre(s)?
- What Happens After I Book a Tyre Fitting?
For new mechanics
- What is a Statement descriptor?
- What if I don’t have a website when signing up?
- How do I set up my Adyen account?
- Where can I find my contract? 📄
- Why do I need to sign a contract? 📝
- How to write my work history for my profile?
For existing mechanics
- What should I do if the labour time for a job is wrong.
- Quoted Parts Check and Verification Guide for Mechanics
- What should I do if the parts for a job are incorrect?
- How do I properly drain and refill coolant?
- What Is Involved in a Heater Matrix Replacement?
- How do I replace a coolant expansion tank?