Following a Cancellation, What Happens If I Want to Rebook But Lack Available Funds?

If your booking is cancelled after the pre-authorisation has been applied and you wish to proceed with the repair using a different mechanic and a new pre-authorisation may not be possible due to insufficient funds.

How Can ClickMechanic Assist You?

We understand this situation can be frustrating. Here’s what we recommend:

1. Adjust Your Availability Window – If you wish to proceed with the repair but do not have sufficient funds for another pre-authorisation until the funds are relaced, we suggest updating your availability for when the funds will be released into your account. This is typically five working days.
2. Monitor Your Account – Monitor your bank transactions to see when the funds are made available again.
3. Contact Your Bank – If the hold remains beyond five working days, contacting your bank can provide clarification and possibly expedite the release.
4. Understand That ClickMechanic Cannot Expedite This Process – Unfortunately, ClickMechanic has no control over how quickly banks release pre-authorised funds. This process's speed depends entirely on your bank’s policies and procedures.

Need Further Assistance?

📩 Contact ClickMechanic Support – Our team is ready to assist with any issues related to pre-authorisation holds or booking rescheduling.

We appreciate your patience and are here to help you get your vehicle repaired smoothly and efficiently.