My Booking Was Cancelled, But Why Is the Pre-Authorisation Still in Place?

Why is there still a charge on my account after cancellation? How long does it take for the pre-authorisation to be removed?

Booking cancellations are processed instantly. However, the speed at which your bank releases the pre-authorisation hold is beyond our control.

How Long Does It Take?

⏳ Up to 5 Working Days – Most banks release the funds within this timeframe.

🏦 Bank Policies Vary – Some banks may take slightly longer to process the cancellation.

What Should You Do?

📞 Check with Your Bank – If the hold remains beyond 5 working days, contact your bank for clarification.

📩 Contact Us – If you need further assistance, we’re here to help.