Complaints Procedure

How do I escalate a complaint to ClickMechanic? How do I file a complaint against a mechanic? What should I do if I have an issue with my repair?

At ClickMechanic, we aim for a ‘Right first-time’ approach. Our platform is designed to be easy to use, and all mechanics in our network are vetted to meet our quality standards. We also provide a 12-month/12,000-mile warranty on parts and labour (conditions apply). However, if something goes wrong, our Resolution Centre is available to help resolve issues quickly.

How to Raise a Complaint:

• If you have a dispute with an independent mechanic regarding charges, parts, or repair quality, open a resolution case within your ClickMechanic account.

• This allows direct written dialogue with the mechanic.

• If the issue is not resolved within 3 days, you will have the option to escalate the matter to ClickMechanic’s support team.

Important Information:

• ClickMechanic is a third-party marketplace. Mechanics on our platform are independent and manage their own work schedules.

• Your contract of work, payments, and warranty agreements are with the mechanic, not ClickMechanic.

• Refund decisions rest with the independent mechanic.

Complaints About ClickMechanic Services:

• If your complaint relates to the browsing, booking, or payment process, please contact ClickMechanic’s customer service team.

• While some complaints may require time to investigate, we will provide updates and work towards a swift resolution.