Do ClickMechanic mechanics use original or aftermarket parts? Are the parts used in my repair new or remanufactured? Can I choose the brand of parts used in my repair?

At ClickMechanic, we understand that knowing the type and quality of parts used during your repair is important. Here’s everything you need to know about the parts Clickmechanic uses when quoting, and we recommend to mechanics carrying out the repairs:

What Types of Parts Are Used?

The ClickMechanic quote engine is designed to use OEM parts wherever available. This ensures your vehicle receives parts that are reliable and compatible with its specifications. If OEM parts are not accessible, premium aftermarket parts are selected as a suitable alternative.

• Aftermarket OEM Parts (Original Equipment Manufacturer): These parts are manufactured by the same company that produces original parts for vehicle manufacturers. They are built to meet your car's exact specifications and have a 12 month warranty for added peace of mind.

 Examples of OEM Part Manufacturers by Repair Type

Here are some common examples of trusted OEM part manufacturers used for specific types of repairs:

• Brakes: Pagid, Bosch, ATE
• Clutch: LUK, Sachs, Valeo
• Suspension: Monroe, Bilstein, Sachs
• Timing Belts: INA, Gates, Continental

These manufacturers are well-known for producing high-quality parts that meet or exceed vehicle manufacturer standards.

Do ClickMechanic mechanics always use brand-new parts?

Yes, we use new OEM specification parts for most repairs. However, for certain components—such as alternators, starter motors, and brake callipers—we may quote high-quality OEM specification remanufactured units.

These parts are not second-hand or simply reconditioned but are professionally remanufactured by trusted manufacturers like Bosch, Denso, and Lucas to meet or exceed original factory specifications. Many car manufacturers and dealerships use remanufactured parts in their official supply chain.

For alternators and starter motors, we typically use remanufactured units from leading brands such as Bosch, Denso, and Lucas—all of which are well-known for their OEM-quality components. Vehicle manufacturers trust these brands and undergo stringent testing and quality assurance processes before being reintroduced to the market.

Importantly, these remanufactured parts come with the same 12-month, 12,000-mile warranty as brand-new parts, ensuring complete peace of mind.

 Can I Request a Specific Brand of Part?

Yes, if you prefer a particular make or brand of part, you can contact the mechanic assigned to your booking. They will advise on the following:

• The availability of the specific brand or part you are requesting.
• Whether the part meets your vehicle’s requirements.
• Any potential price adjustments based on your request.

Are Genuine Manufacturer-Branded Parts Used?

No, Mechanics typically use OEM aftermarket parts, which are high quality and more cost-effective.

Do Parts Come with a Warranty?

Yes, all parts supplied and fitted by mechanics on our platform come with a warranty. This ensures that you can trust the durability and performance of the components used in your repair.

Can I Supply My Own Parts?

No, ClickMechanic does not allow customer-supplied parts or labour-only repairs. This policy ensures that:

• All parts meet strict quality standards.
• Repairs are covered under warranty.
• The mechanic has the necessary assurances regarding part compatibility and reliability.

How Are Parts Selected for My Repair?

• The ClickMechanic quote engine is designed to use OEM parts wherever available. This ensures your vehicle receives parts that are reliable and compatible with its specifications. If OEM parts are not accessible, premium aftermarket parts are selected as a suitable alternative.

What If I Have Questions About the Parts?

If you have any questions or concerns about the parts used for your repair, you can communicate directly with your assigned mechanic. They will provide:

• Details about the parts they plan to use.
• Recommendations for the most suitable options for your vehicle.
• Transparency regarding costs and warranties.