How to Process a Customer Refund

How do I issue a refund to a customer? A customer is asking for a refund, what should I do?

If a customer requests a refund, as the mechanic, it is important to note that the contract of work is between you and the customer, meaning the decision on whether to issue a refund, and for how much, is entirely up to you. Below are the steps to follow for processing a refund.

Steps to Process a Refund:

1. Discuss the refund – Come to an agreement with the customer on the refund amount.

2. Notify ClickMechanic – Once a decision has been made, inform us so we can initiate the refund process.

3. Refund Processing Time – Once initiated, refunds typically take 7-10 working days to reach the customer's account.