Important Notice:
The quoted part and quantity in the booking proposal are not guaranteed to be correct. The provided part number is used for quoting and is likely accurate; however, mechanics must confirm fitment and availability with their suppliers before accepting a booking.
Steps to Verify Parts Before Accepting Bookings
1. Contact Your Suppliers (e.g., Euro Car Parts - ECP)
- Provide your account details, the vehicle VRM, and part details from the booking proposal (do not rely solely on the proposal's part number).
- Specify the date and time you need the parts to ensure availability.
2. Confirmation from ECP Salesperson
- The salesperson should provide the part numbers and prices if the ECP system identifies the correct part and quantity.
- Verify with the salesperson that the selected part is correct.,
- If part numbers and prices match the booking proposal, the quotation is accurate, and you can accept the booking.
3. Handling Multiple Part Options
- If there are multiple part options, inform the salesperson that you do not know the exact specification.
- The ECP salesperson will use the VIN and vehicle build data parts catalogue to find the OE part number and cross-reference it to provide the correct part options.
4. Record Important Information
- Always take detailed notes from the conversation, including:
- Part Numbers
- Available brands
- Prices
5. Verification Process
- The quotation is accurate if the ECP-provided part number matches the booking proposal and the price is correct.
- Ensure the part is available at the stated price before proceeding.
6. Addressing Price Discrepancies
- Log into Omnipart to verify and resolve pricing issues if part numbers match but prices differ.
7. Mismatched or Unavailable Parts
- If the part number doesn’t match or isn’t available within the part budget:
- Follow the procedure for rejecting a booking due to incorrect parts ([Rejection Procedure Link]).
8. Using Alternative Suppliers
- If sourcing parts from a different supplier, ensure availability and price alignment before accepting the booking.
9. Additional Verification Methods
- Use online tools like PartsLink24 to cross-reference part numbers and verify fitment.
By following this guide, mechanics can ensure they obtain the correct parts at the right price, preventing booking issues and delays. If in doubt, always verify with a supplier before confirming a booking.
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