What should I do if the labour time for a job is wrong.

If you have accepted a booking but later discover that the labour time quoted is significantly incorrect, follow these steps to resolve the issue efficiently:

Inform the Customer

• Explain the situation to the customer in a clear and professional manner.
• Provide an updated estimated completion time and any cost implications.
• If additional labour costs apply, seek approval before proceeding.

Update the Booking Details

• Adjust the labour time and cost and update the booking accordingly.
• Ensure all changes and agreements are documented in the Messenger Centre.

Handling Customer Approval or Rejection

• If the Customer Approves: Please go ahead with the job under the revised terms.
• If the Customer Declines: They may choose to cancel the booking.
  • In such cases, cancellation fees will not apply.
  • Please document all communications in the Messenger Centre to prevent disputes.

Impact on Your ClickMechanic Account

• ClickMechanic evaluates cancellations and disputes on a case-by-case basis.

Preventing Future Issues

• Before accepting a job, verify labour times using manufacturer resources or industry-standard databases.
• Reject the booking with the reason. 

By following this process, mechanics can ensure fair pricing for their time while maintaining positive relationships with customers and ClickMechanic.