If you have accepted a booking but later discover that the labour time quoted is significantly incorrect, follow these steps to resolve the issue efficiently:
Inform the Customer
- Explain the situation to the customer in a clear and professional manner.
- Provide an updated estimated completion time and any cost implications.
- If additional labour costs apply, seek approval before proceeding.
Update the Booking Details
- Adjust the labour time and cost and update the booking accordingly.
- Ensure all changes and agreements are documented in the Messenger Centre.
Handling Customer Approval or Rejection
- If the Customer Approves: Please go ahead with the job under the revised terms.
- If the Customer Declines: They may choose to cancel the booking.
- In such cases, cancellation fees will not apply.
- Please document all communications in the Messenger Centre to prevent disputes.
Impact on Your ClickMechanic Account
- ClickMechanic evaluates cancellations and disputes on a case-by-case basis.
Preventing Future Issues
- Before accepting a job, verify labour times using manufacturer resources or industry-standard databases.
- Reject the booking with the reason.
By following this process, mechanics can ensure fair pricing for their time while maintaining positive relationships with customers and ClickMechanic.
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