What should I do if the parts for a job are incorrect?

I’ve accepted a booking, but the parts don’t match—what now? How do I handle a job if the wrong parts have been provided?

If you have accepted a booking and later discover that the parts quoted are wrong, follow these steps to resolve the issue efficiently:

1. Contact the Customer Immediately

• Explain the Situation: Inform the customer that the quoted part(s) are incorrect.
• Provide Updated Information: Share the correct part details and the revised cost.
• Seek Authorisation: Confirm with the customer if they approve the additional cost before proceeding with the repair.

2. Update the Booking with the Correct Part Price

• Adjust the part price on the booking to reflect the updated cost.
• Please make sure all changes are documented to avoid disputes.
• Use the Messenger Centre on the booking to document all communications with the customer.

3. Handling Customer Approval or Rejection

• If the Customer Approves, Order the correct parts and reschedule if necessary.
• If the Customer Declines:
  • They may choose to cancel the booking.
  • Unfortunately, the cancellation fee won't be applicable in this situation.
  • Could you make sure that the customer's decision on the booking is made in the Messenger Centre?

4. Impact on Your ClickMechanic Account

• Cancellations due to part issues may impact your account standing with ClickMechanic.
• Always verify parts thoroughly before accepting a booking to minimise these occurrences.

5. Preventing Future Issues

• Double-check all parts before accepting a booking.
• Follow the steps in the Parts Verification Guide to ensure fitment and pricing accuracy.

By following this process, mechanics can maintain customer satisfaction and avoid potential account issues with ClickMechanic.