What to do if a customer’s funds fail pre-authorisation?

What happens if a customer’s payment isn’t authorised? Should I attend the appointment if payment has failed?

What to do if a customer’s funds fail pre-authorisation?

If a customer’s payment fails pre-authorisation, the work cannot proceed until payment has been successfully authorised. Customers are automatically notified and asked to make sufficient funds available or update their payment method. Mechanics must not attend the appointment unless the payment has been secured. If you are unsure about the payment status, contact ClickMechanic support for confirmation before travelling to the job.

What happens if a customer’s payment is not authorised?

If the customer’s funds fail pre-authorisation, they will receive an email notification reminding them to make the required funds available.

The customer is informed that the work cannot go ahead unless the payment is successfully authorised.

Important steps for mechanics

• Do not attend the appointment until the funds have been successfully pre-authorised, as payment is not secured or guaranteed.
• If you are unsure about the payment status, contact ClickMechanic support for confirmation before proceeding.
• If the issue persists, the customer will need to update their payment method or ensure sufficient funds are available.