Wrong visit type selected – What should I do?

The customer selected that the car is drivable, but it's not. What if the vehicle isn’t drivable?

If the customer’s vehicle is not drivable and needs to go to a garage, recovery should be arranged. 🚙💨

✅ Inform the customer upfront about the exact recovery fee and get written confirmation that they wish to proceed.

If you’d like ClickMechanic to add the agreed recovery cost to the booking, contact us so we can apply a commission adjustment—this ensures you receive the full amount agreed with the customer without ClickMechanic’s commission. 💰

Alternatively, you can charge the customer directly via cash, bank transfer, or card machine.