🧾 How to Apply a Recovery Fee (Mechanic App Guide)

If a customer's vehicle is not drivable and needs to be transported to your garage, you can apply a recovery fee of £70 to the booking.

Since the Mechanic App does not currently support pre-filled work items for recovery, you’ll need to add them manually under the Parts section of the quote.

🔧 Step-by-Step Instructions:

1. Open the relevant booking in the Mechanic App
   
   
2. Scroll to the “Parts” section
   
   
3. Tap “Add Part”
   
4. In the Part Name field, enter:
   Recovery fee
   
   
5. In the Price field, enter:
   70.00
   
6. Tap “Add” to confirm and include it in on the booking.
   
   
   

💡 Important Notes:

• The recovery fee is standardised at £70 — do not change this without prior approval.
  
  
• Enter it exactly as shown (Part Name: Recovery fee) to ensure it’s properly recorded.
  
  
• Commission will be applied as with all other booking items.
  
  
• Do not collect payment directly from the customer for recovery.
  
  

🧠 Reminder: When to Apply the Fee

Only add the recovery fee when:

• The vehicle is not drivable, and
  You have confirmed that the customer agreed to recovery during booking (check notes or confirm directly)