Customer FAQ – Pre-Repair Checks

Q: Why does my mechanic carry out checks before starting work?

Vehicles are complex, and symptoms can have multiple causes. Checks ensure the booked repair is appropriate, safe, and likely to fix the problem.

Q: Will they find every fault?

No. Pre-repair checks are reasonable checks, not a complete diagnosis. Some issues may not appear until after the repair is complete.

Q: What happens if another problem is found?

The mechanic will explain what they’ve found and discuss options before doing any extra work. You stay in control.

Q: How do these checks protect me?

Pre-repair checks help ensure work is done with reasonable care and skill, and that you are fully informed.