What should I include in a pre-purchase vehicle inspection?

How do I complete a pre-purchase inspection report? Where do I find the inspection checklist?

Creating a thorough Pre-Purchase Inspection Report is essential to ensuring quality and consistency across all ClickMechanic inspections. Follow these steps to complete the report:

Steps to Complete the Inspection Report:

1. Access the Checklist:

•Open the booking in the ClickMechanic app.

•Under Labour, you’ll see a message: “Tap to view inspection checklist.” Tap on it.

2. Complete the Checklist:

• As you inspect the vehicle, fill in all applicable checklist points.

•Ensure that every section is accurately recorded, as this will generate the customer’s inspection report once the booking is completed.

3. Consider Additional Customer Requests:

•Customers may request extra checks beyond the standard checklist.

•Take note of these and communicate with the customer if you can include them in the inspection.

4. Customer Follow-Up (Standard & Premium Inspections Only):

•After completing the Standard or Premium inspection, call the customer to discuss the findings.

• Answer any questions they may have and provide advice based on the vehicle’s condition.

5. Important Guidelines:

•Do not share your findings with the seller—this information is for the customer only.

•Do not advise on the vehicle’s value or whether the customer should purchase it; the decision remains theirs.

By completing the checklist thoroughly and following up with the customer, you help maintain consistent quality standards for ClickMechanic’s Pre-Purchase Inspections, ensuring trust and transparency for all customers.