When Are Customers Asked for a Review?

When do customers leave reviews? How do customers rate my service?

✅ 24 hours after the work is completed, customers receive an automated email inviting them to review their experience. They are asked to rate the mechanic based on three key criteria and provide feedback on their overall ClickMechanic experience.

Key Points About Customer Reviews:

🔹 Publicly Displayed – Reviews will appear on your profile, helping build trust with future customers.

🔹 Performance Monitoring – If you receive low ratings, ClickMechanic may reach out to discuss feedback and any necessary actions.

🔹 No Reviews for Cancellations – Customers are not asked for reviews if a cancellation fee has been charged.

Why Customer Reviews Matter:

⭐ Positive reviews improve your credibility and increase the chances of getting more bookings.

📢 Engaging with reviews (both good and bad) helps build trust and showcases your professionalism.