My booking status says ‘checking’—what does that mean?

Why Is My Booking Still being checked and not approved?

If your booking is still showing as 'Checking booking', it may be due to one of the following reasons:

•International Payment Card – Bookings made with an international card may require you to send in ID and proof of address and be waiting for manual approval.

•Duplicate Booking – If a similar booking already exists, our system may flag it for review.

•Issue Detected – If an issue was raised before auto-approval, it will need manual review and action.

Our customer service team reviews bookings as quickly as possible and will manually process them. You’ll receive an update once your booking is approved.