Introduction
If you are trying to contact the Customer Support Team and are seeing a message that agents are currently unavailable, this article explains what that means and the best ways to get help.
How to contact the Customer Support Team
You can contact the Customer Support Team using the support channels available for your account. If live agents are unavailable (opening hours are generally between 9am to 5pm Monday to Saturday), please use one of the options below.
- Chat is the fastest way to get help. Clickie, our AI bot is always happy to assist.
- Submit a support request through the Help Centre or in-app support form.
- Check your email for updates if you have already opened a case.
- Review the Help Centre for answers to common questions while you wait.
What to do if agents are unavailable
If the support team is currently offline or at capacity, your request will usually be queued and handled as soon as an agent becomes available. To help us respond faster, include as much detail as possible in your message.
- Your full name and account details
- A clear description of the issue
- Any error messages you have seen
- Screenshots or supporting files, if relevant
Conclusion
We understand it can be frustrating when support agents are unavailable. Please use the available support channels and include detailed information so the team can assist you as quickly as possible.
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