Is My Booking Confirmed Instantly?

How long does it take to confirm my booking? 

No, bookings are not confirmed instantly as we are a marketplace connecting you with independent mechanics. Here’s what happens after you place a booking:

Stage 1: Booking Placed

📩 You’ll receive an email confirming your booking request.

🔍 The request is sent to available mechanics in your area.

⏳ We aim to match you within 4 hours, but it can take up to 24 hours, depending on availability.

Stage 2: Booking Confirmed

✅ A mechanic accepts your booking, and you’ll receive a confirmation email with the date, time, and mechanic’s details.

📲 You can contact your mechanic via your dashboard, message, or call.

Stage 3: Booking Complete

💳 Once the mechanic completes the work, you’ll receive a Booking Receipt via email and your dashboard.

Stage Two: A mechanic accepted your booking!
Once an independent mechanic has accepted your booking, you’ll receive an email confirming the date and time-frame of the visit alongside the mechanic’s details. You can also view all of this information via your dashboard.

Feel free to reach out to your mechanic via a message from your dashboard or by calling or texting using the mechanic’s number which you will find in the email.
Your mechanic will start to source parts if necessary and they’ll be on their way to you at the designated place and time to carry out your work.

Stage Three: Your booking is complete!
Your mechanic will charge the booking and you will instantly receive a 'Booking Receipt' email on the mechanics behalf with all you need to know.
You can download the PDF receipt anytime via the email or your dashboard.